FAQ Video on demand

NDT aims to offer a number of performances online each season as well. This way our international fans can enjoy dance from the comfort of their own home. Click here to be notified by us of new online performances.

Watching from abroad? Make sure to check the date and time in your local timezone here. Especially during livestreams, it is important to start on time.
Our livestreams are only available live, pausing or (re)watching the performance later is not possible.

LIVESTREAM | On September 26,27 and 28, 2024, you can watch Architecture of the Invisible by NDT 1 live from home. Info & tickets
VIDEO ON DEMAND | On December 27 & 28, 2024, you can watch Lucid Variations by NDT 2 from home as video on demand. Info & tickets

Go to the order page and fill in the form. We need your e-mail address to send your ticket to. After payment, you will receive a unique link within 15 minutes, which is valid on the day in question. In the e-mail and via the link, you will again find for which date and time your ticket is valid.

If you bought your ticket long in advance, put the correct time and date in your calendar. That way you won't forget the performance when the time comes!
Do you live in a country other than the Netherlands? Do a time zone check just to be sure. You can do that easily via this website.

Watch the performance as a video on demand, i.e. at your convenience, within the available period: on December 27 or 28.

Experiencing problems while watching or do you have questions? Our helpdesk is open from 09:00 - 17:00 and during live streams. Contact us via chat in the Digital Theatre or via email on digitaaltheater@ndt.nl

We are very curious about your opinion on our digital platform what you think of the experience. That way, we can continue to improve and cater to your needs. Afterwards, we will send an e-mail with a short questionnaire and extra material about the performance.

The video can basically be played on any screen: on your PC, laptop, phone or tablet. For the most optimal theater experience, we recommend using as large a screen as possible, or for example by connecting your laptop to a television.

You need a few things to watch the video:
- A device to watch the video on. Preferably a tablet, laptop or PC, but the video can also be viewed on a smartphone.
- The device should at least have a recent browser (such as: Google Chrome, Firefox or Safari) and a good internet connection. Via a landline cable works best, but via WIFI or 4G is also possible.
- The unique, personal access link. You will receive this via email once we have received your payment.

You can, just make sure you copy and paste the URL from the email into on the desired device/in the desired browser.

You will receive a unique link after payment. Do not share it with others.

Yes, it is possible!

The video works best on an Internet browser that is up to date. Suitable browsers for example include Google Chrome, Firefox and Safari.

Starting Friday December 27 at 00:01 AM (CET), you can watch the online performance Lucid Variations. The online performance will be available until 23:59 PM (Dutch time) on Saturday December 28 .
Watching from abroad? Make sure you know when you can watch.

Find out when the performance is available in your time zone here.

Are you having technical difficulty or having trouble finding the answer in our FAQ? Please send an email to digitaaltheater@ndt.nl  Our helpdesk will be available on the December 27 and 28 between 9 (AM) and 5 PM (CET) for any questions you may have.

The performance can be seen a total of three times. However, it can be stopped and paused unlimited times. If you do wish to see it more than three times, please contact us at info@ndt.nl.

On December 27 and 28, 2024, our chat and helpdesk will be available all day between office hours from 9 AM to 5 PM (CET, Dutch local time).

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. Next, click the icon with three dots in the upper right corner of the Chrome window.
4. Open the cast menu and select the Chromecast device to which you want to cast.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Apple TV or television with Airplay support.
2. Open the event in the Safari browser.
3. When you're connected to the right network you should see an Airplay icon in the bottom right corner of the video player. Click this icon to start casting to your Apple TV.
4. Don't see an icon in the player? Try casting directly from your operating system, MacOS or iOS.

1. Make sure the laptop, tablet of phone that you're using to watch the event is connected to the same Wi-Fi network as the Chromecast.
2. Open the event in the latest version of the Google Chrome browser.
3. When you're connected to the right network you should see a Chromecast icon in the bottom right corner of the video player. Click this icon to start casting.
4. Don't see an icon in the player? Try casting directly from the Google Chrome browser (See below for further information).

If you are unable to play the video after purchasing the link, first check that you have accepted cookies. If the video does not start running automatically, see if you can click "play" yourself.

It is often sufficient to refresh the page your browser.This can be done via F5 on the keyboard (Windows) or Command ⌘ + R (Mac). Often the browser also has an icon (round arrow) that can be used to refresh the page. Click the "start video" button and then the play button to start the video.

If the video is still not working properly, you can try the following options:
- Check the access link. Is it the correct link from the confirmation email?
- Check your browser and if it has been recently updated. Suitable browsers are Google Chrome, Firefox en Safari.
- Check that your device's battery is sufficiently charged.

Didn't help? Contact us via digitaaltheater@ndt.nl

If you experience any problems or have questions when purchasing a ticket, you can reach us at digitaaltheater@ndt.nl

Your unique link was sent to the email address you used to purchase a ticket immediately after you completed your order and payment. See if the email ended up in your spam folder. The subject of the email begins with: "Here you go, your unique access link for...". If you really can't find the mail, please contact our help desk at digitaaltheater@ndt.nl. Our staff will be available online on December 27 and 28 between 9 AM and 5 PM (CET) to assist you further.

You can exchange your tickets for another online performance (if available) or return them in their entirety up to 24 hours before the start of the online performance. Contact our helpdesk to do so via digitaaltheater@ndt.nl.

Send your question over to digitaaltheater@ndt.nl, we aim to help you as soon as possible

You can! Our Supporters get 50% discount on online performances. Read all about it

We're sorry to hear this! Unfortunatly we can not help you with this. Therefore we advise you to mark the performance in your calendar after purchasing a ticket.

Send an email to digitaaltheater@ndt.nl, we'll resend the access link